Lola Meurice is an experienced professional in the luxury retail and e-commerce sectors, currently serving as the Global Client Experience Assessment Manager at CELINE since May 2018. In this role, Lola has designed and implemented innovative client experience assessment tools, including mystery shopping and NPS, contributing to a 360° omnichannel approach. Previously, Lola held multiple roles, including Global Omnichannel Project Manager and Global E-commerce Business Analyst at CELINE, and Global Digital Project Manager Assistant at Guerlain, focusing on enhancing client experiences across digital platforms. Earlier experiences include project management roles at Sisley Paris, La Mer, IFF, and CHANEL, with a strong background in strategic marketing and e-commerce analytics. Lola holds multiple master's degrees in Digital, Digital Marketing, International Business, and Management from several prestigious institutions across France, Canada, Brazil, and China.
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