Russell Williams

Russell Williams, CSM, currently serves as a Customer Success Consultant at Cengage Group since September 2025. Prior to this role, Russell held significant positions at The Jed Foundation (JED) from March 2022 to November 2025, where responsibilities included directing client onboarding and experience for academic programs and establishing customer success functions for higher education institutions. A former Senior Account Executive at McGraw-Hill, Russell expertly managed a territory worth $3.2 million, growing it significantly. Additional experience includes roles as an Account Executive at MRP, Client Success & Excellence Associate at Zappi, Digital Media Consultant at Take 5 Media Group, and Sales Scheduling Agent at Power Home Remodeling. Russell began a professional journey that included assisting Spike Lee as an Executive Assistant at the Martha's Vineyard Film Society and providing high-end customer service as a Sales Associate at Michael Kors. Russell holds a Bachelor of Applied Science in Marketing from Johnson & Wales University, earned in 2015.