Jana Miller is an experienced professional specializing in customer service and collections, currently working as a Mortgage Collections Specialist at Cenlar FSB since December 2024. Previous positions include Customer Care Associate at Progress Residential® and Senior Account Specialist at Chase, along with roles as a Funding Coordinator and Collections Specialist at Global Lending Services LLC. Jana's expertise extends to debt recovery and credit card collections from a tenure at Synchrony, where involvement in hiring and committees was also notable. An entrepreneurial background includes owning and directing operations for a marketing agency and managing various promotional roles across different industries. Jana holds an Associate's degree in Social Work from The University of Akron and has a diverse skill set developed through extensive experience in sales, customer care, and account management.
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