Shirra VanZwieten currently serves as Major Incident Manager at Centene Corporation since December 2025, bringing extensive experience in incident and problem management from previous roles, including Problem Resolution Manager at Independent Health from February 2011 to August 2025. At Independent Health, responsibilities included creating processes for incident and problem management within the ITIL Services Department, facilitating communication and triage with various support teams. Prior experience also includes positions as Senior Enterprise Quality Assurance Lead at M&T Bank and Quality Assurance Analyst Lead III at Synacor. Shirra holds an ITIL v3 Foundation® Certification and a Software Quality Assurance Certification, along with a Bachelor's Degree in Political Science and Government from Wheaton College.
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