Catherine M.

Catherine M. currently serves as the Team Leader Contact Center at CenterPoint Energy, where responsibilities include ensuring compliance with contact center processes, overseeing daily staff activities, monitoring real-time adherence, and providing performance feedback through coaching and training. Catherine has extensive experience in operations dispatching from previous roles at Vectren, where duties involved managing gas and electric meter order work and optimizing technician routes for efficiency. Catherine is also a member of Phi Theta Kappa Honor Society International and has held customer service positions at Healthesystems and WellCare, showcasing strong skills in technical support and customer relations. Educational qualifications include an Associate of Applied Sciences in Healthcare Specialist from Ivy Tech Community College and attendance at the University of Southern Indiana and Signature School in Evansville, IN.