Lauren Preston

Lauren Preston is an accomplished executive in customer service management with extensive experience in the utilities sector. Currently serving as the Chief Customer Service Officer at Central Hudson since April 2025, Lauren previously held the role of Vice President of Customer Care at Liberty Utilities from August 2021 to November 2024. Prior positions include Consultant at Utilligent (August 2018 - September 2021), Director of Customer Care at Baltimore Gas & Electric (August 2016 - February 2018), and Director of Customer Services at the District of Columbia Water and Sewer Authority (January 2010 - August 2016), where responsibilities included overseeing meter reading, billing, and customer interactions. Lauren has enhanced professional credentials through education at Harvard Business School (2024) and Georgetown University (2009), earning a certificate in financial planning.