Emma Green

Emma Green has been the Head of Customer Experience at Centrica since September 2021, where Emma leads the development, governance, and roadmap for the IS ServiceNow virtual agent. Prior to this role, Emma spent over 14 years at British Gas, holding various positions including Customer Relations, Quality and Compliance Auditor, Quality and Compliance Analyst, and Energy Expert, beginning in June 2007 and concluding in August 2021.