Boaz Gordon

VP Customer Experience at Centrical

Boaz Gordon has a diverse work experience spanning multiple industries and roles.

From 2016 to the present, Boaz has been working at Centrical, starting as a Customer Success Operations Manager. In 2018, they were promoted to Director of Customer Success, and in 2021, they were promoted again to VP of Customer Experience.

Prior to joining Centrical, Boaz worked as a Lecturer at Ben Gurion University from 2013 onwards.

From 2017 to 2020, Boaz served as a Teaching Assistant at SCE - Shamoon College of Engineering.

Boaz's longest tenure was at Amdocs, where they worked from 2006 to 2016. During this time, they held various positions including System Analyst, Business Analyst & Implementation Group Leader in the OSS Division, Lead Product Owner, and Head of Implementation Group.

Boaz Gordon completed an MBA with a major in Marketing from Ben-Gurion University of the Negev, attending from 2007 to 2009. Prior to that, they obtained a Bachelor of Science degree with a major in Information Systems in Industrial Engineering and Management from the same university, attending from 2002 to 2006.

In addition to their formal education, Boaz Gordon has also obtained several certifications. In August 2018, they completed the "Gamification & Behavioral Design: The Octalysis Framework" course at Udemy. During the same month, they also completed the "Gamification for Interactive Learning" course at Lynda.com. In January 2018, they obtained the "Build Persuasive Products" certification from Udemy. In December 2017, they completed the "Gamification: Motivation Psychology & The Art of Engagement" course at Udemy. Finally, in August 2017, they obtained the "Gamification of Learning" certification from Lynda.com.

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Previous companies

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Timeline

  • VP Customer Experience

    October, 2021 - present

  • Director of Customer Solutions

    July, 2018

  • Solution Expert Lead

    May, 2017

  • Customer Success Manager

    September, 2016

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