Centris Federal Credit Union
Bryan Cross serves as the Contact Center Manager at Centris Federal Credit Union since November 2021, overseeing over 200 employees and managing a $3 million budget. Prior experience includes holding the position of Regional Contact Center Manager at Bank of the West from August 2011 to December 2018, where Bryan directed daily operations and addressed complex customer inquiries. Additional roles at Bank of the West involved leadership in diversity and inclusion initiatives, supervising transaction processing operations across multiple locations, and collaborating on Resource Group budgets. Earlier experience includes running a social media consultancy, serving as a Business Support Manager and Customer Service Support Manager at Bank of America, and managing various technology and help desk operations. Bryan's expertise encompasses customer service management, diversity initiatives, and operational efficiency in financial services.
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Centris Federal Credit Union
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Centris Federal Credit Union is a not-for-profit, community based credit union open to anyone who lives, works, worships or attends school in Douglas, Sarpy, McPherson and Lincoln counties in Nebraska and Pottawattamie County in Iowa. We are one of Nebraska's largest credit unions with more than 100,000 members and 14 convenient locations in Omaha, Council Bluffs, Grand Island, North Platte and Tryon. We offer free checking, auto loans, mortgage loans, mobile banking, SMS/Text and apps. We have free 24/7 online banking with bill pay, along with multiple loan options, savings, certificates and IRAs. We also off free 24/7 online and telephone access to accounts and support and free access to more than 70,000 ATMs nationwide plus various business and commercial banking options. It is our mission to be a trusted lifelong financial partner with our members.