Bryan Cross

Bryan Cross serves as the Contact Center Manager at Centris Federal Credit Union since November 2021, overseeing over 200 employees and managing a $3 million budget. Prior experience includes holding the position of Regional Contact Center Manager at Bank of the West from August 2011 to December 2018, where Bryan directed daily operations and addressed complex customer inquiries. Additional roles at Bank of the West involved leadership in diversity and inclusion initiatives, supervising transaction processing operations across multiple locations, and collaborating on Resource Group budgets. Earlier experience includes running a social media consultancy, serving as a Business Support Manager and Customer Service Support Manager at Bank of America, and managing various technology and help desk operations. Bryan's expertise encompasses customer service management, diversity initiatives, and operational efficiency in financial services.