Christy Verville

Christy Verville has worked in the customer service industry since 2017. Christy began their career as a Customer Service Representative at Fusion BPO Services. Christy then moved up to Trainer, Customer Service Team Lead, and Senior Team Lead. In 2019, they joined MindGeek as a Team Lead, Temporary Training Coordinator, and Escalations and Monitoring Representative. Most recently, they started working at Centrobill as Manager of Customer Experience and Senior Team Lead. In their roles, Christy has been responsible for developing KPIs and objectives, providing leadership, managing the Escalations, updating and maintaining training materials, and more.

Christy Verville obtained a Bachelor of Arts in Psychology from Concordia University between 2016 and 2021. In 2021, they also obtained eight additional certifications from LinkedIn, including Finance Foundations: Risk Management, Learning Secure Payments and PCI, Transitioning to Product Management, Coaching Skills for Leaders and Managers, Coaching and Developing Employees, Excel: PivotTables for Beginners, Persuasive Coaching, and Ram Charan on Coaching High Potentials.