Bill O'Reilly

Bill O'Reilly is currently the Head of Customer Operations at Centtrip Ltd. Prior to this role, he was the Head of Customer Service at Juni, a Swedish start-up making banking easier for online advertisers and e-commerce businesses. Before Juni, he worked as a Complaints Manager at Fidelity International, where he achieved a 12% reduction in complaints related to asset transfer processes. With experience in client relations, team leadership, and customer service, Bill has a strong background in the fintech and insurance industries, having worked at companies like WorldFirst, LV=, and Aon. Additionally, his leadership roles at John Lewis and TAMIS showcase his ability to manage teams effectively and drive operational improvements.