Ahmed Yassin

Ahmed Yassin has extensive work experience in the telecommunications industry. Ahmed began their career at Raya CX as a Vodafone Customer Service Representative in the call center from July 2007 to March 2009. Ahmed then advanced to become a Vodafone Corporate Activation Representative in the Enterprise division from April 2009 to April 2013.

Afterwards, Ahmed joined Vodafone as a Vodafone Global Enterprise Onsite Service Executive in the Enterprise division from May 2013 to August 2015. Ahmed then transitioned to the role of a Credit Audit and Fraud Senior Specialist in the Risk Management department from September 2015 to September 2017. Ahmed then became a Customer Experience Senior Specialist in the Customer Excellence team from September 2017 to April 2018.

Currently, Ahmed is working at CEQUENS as a Routing & Quality Team Leader in the Business Operations department since May 2018. Ahmed later advanced to become a Routing and Quality Senior Team Leader in the same department from April 2021.

Ahmed Yassin's education history includes a Bachelor of Commerce - BCom degree in Accounting and Computers from Tanta University, which they completed from 2002 to 2005. In 2005 to 2006, they attended IBM, where they studied Web Development and E-Commerce and received a degree with a rating of "Good". In 2006, they attended the Information Technology Institute (ITI) and studied Web Design, achieving a rating of "Very Good".