Ana Filipa Martins

Ana Filipa Martins has extensive experience in IT and customer service, currently serving as a Service Desk Agent at CERN since October 2020, where management of requests and incidents in an ITIL platform is a key responsibility. Additionally, Ana works as a Mobility Centre Agent at CERN, overseeing booking management for vehicles and transportation. Since May 2020, Ana has also been a software and website tester at uTest. Previously, Ana held a consulting position at the United Nations Office at Geneva and served in various roles including sales assistant at Parfois, data logging operator at Kantar Worldpanel, and administrative assistant at the Instituto Nacional de Estatística, among others. Ana holds an Associate of Science in Computer Science from the University of the People and has pursued multiple educational qualifications in management systems and French literature.