Associate Fraud Analyst

Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.

We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs in 2023. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.

Join our dynamic and dedicated team as an Associate Fraud Analyst at CertifID, and propel the company into our next phase of growth that will shape the future of the cyber security and fintech industries. Our team is committed to maintaining the highest standards of integrity and security within our operations, and you will play a crucial role in our Trust & Safety team.

This person will be a key member of the team handling fraud risk investigations and escalations, and have a passion for safeguarding our business and customers. We’re looking for someone who is eager to learn and has a keen interest in protecting our customers, similar to the dedication seen in customer support roles. Ideally, you will have some experience or coursework related to Know Your Customer (KYC) processes, analyzing data, and working with different teams to help prevent fraud and manage risks.

Where you will make your impact:

• Identify, investigate, and escalate potential fraud risks, suspicious activities, and anomalies through fraud detection tools, data analysis, pattern recognition, and in-depth research
• Assist in the development and implementation of fraud prevention tools, technologies, and methodologies to strengthen the overall security posture of the organization
• Monitor and analyze large volumes of data to detect emerging fraud trends, devising proactive strategies to mitigate risks and enhance fraud prevention mechanisms
• Provide guidance and support to CertifID employees, sharing insights, best practices, and knowledge to foster skill development within the team
• Stay current with industry developments and emerging fraud patterns to continuously enhance the organization's fraud prevention strategies

Experience:

• Experience in customer support, fraud prevention, risk management, or KYC processes, with a focus on safeguarding and assisting customers.
• Familiarity with case management or customer support tools such as Zendesk, with a willingness to learn more about fraud detection tools and data analytics platforms.
• Ability to manage and prioritize tasks efficiently while adapting to new procedures and tools.
• Eagerness to develop problem-solving skills and grow within a team environment.
• Detail-oriented mindset with a commitment to accuracy and compliance
• Excellent communication skills, both written and verbal, with the ability to present findings and recommendations clearly and persuasively

Benefits: 

• Health, dental, and vision Insurance
• 401k with matching and no waiting period
• Company Equity
• Wellness reimbursement of $300/year
• Life insurance
• Parental leave
• 20 vacation days
• 5 sick days
• 12 company-paid holidays
• No work on your birthday
• We believe that company culture is the best predictor of success. Learn more about CertifID’s culture here