Callum Lauchlan is an experienced professional in logistics and customer experience, currently serving as the Head of Customer Experience at CEVA Logistics since September 2025. Prior to this role, Callum held various positions at TVS Supply Chain Solutions UK & Europe, including Head of Service Delivery and Service Delivery & Customer Service Manager from March 2023 to October 2025. Callum also worked at CEVA Logistics from June 2021 to March 2023 as the Head of Systems and Planning and Workforce Planning Manager. Earlier experience includes a tenure at Amazon from September 2012 to December 2020, where Callum served as Program Manager, ECFT Outbound Flow SME, Process Control Specialist, and Associate. The current role involves managing outbound workflows for multiple sites across the UK and Europe remotely.
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