Jonathan L.

Jonathan L. has a diverse work experience spanning multiple industries. Jonathan started their career as a Member Service Representative at Navy Federal Credit Union in 2012, where they provided exceptional customer service to members. In 2015, they joined PNC as a Customer Service Associate, where they performed account reconciliations and cross-serviced lending products for personal and business clients.

In 2016, Jonathan moved to TruEnergy Federal Credit Union as an IT/Lending Support Specialist. In this role, they provided technical support to loan officers and underwriters, educated credit union members on loan products and services, and handled hardware problem tickets using active directory support.

From 2019 to 2021, Jonathan worked at the Pension Benefit Guaranty Corporation (PBGC) as a Contracted Bilingual Customer Service Representative. Jonathan utilized their language skills to assist Spanish-speaking customers and provided exceptional customer service.

Currently, Jonathan is employed at Chain Bridge Bank, N.A. as an Information Technology Help Desk Technician. Jonathan'sresponsibilities include troubleshooting technical issues and providing support to bank employees.

Overall, Jonathan L. has gained extensive customer service and technical support experience throughout their career.

Jonathan L. is currently attending George Mason University starting in 2022. Prior to that, they obtained an Associate of Science (AS) degree in Information Technology from Northern Virginia Community College, graduating in 2022. Jonathan'sformal education began at Forest Park High School, where they completed their General Studies and earned a High School Diploma from 2002 to 2006.