Kenneth Chow, Jr., PMP, CSM

Kenneth Chow, Jr., is a highly experienced professional with a diverse background in various industries. Kenneth is currently working as a Senior Engagement Manager at ChaiOne, where they leverage custom software solutions to power industrial modernization for global brands. With a focus on human-centered experiences, Kenneth helps reimagine complex operations to deliver simple and efficient outcomes.

Before joining ChaiOne, Kenneth worked as a Product Owner at GrowSimple, where they championed automation and simplification efforts. Kenneth also trained companies to foster partnerships, expand product lines, and increase revenue. Additionally, Kenneth project-managed advertising agencies' print and digital creative projects, ensuring successful and timely delivery from ideation to execution.

Prior to GrowSimple, Kenneth served as a Service Consultant at Zendesk, a service-first CRM company. In this role, they contributed to building software designed to improve customer relationships, enhance team performance, and ensure business synchronization.

Kenneth's experience also includes working as a Senior Client Success Manager at CareerArc, where they collaborated with clients to ensure their success and satisfaction. Kenneth further strengthened their expertise as a Project Manager at Faye Business Systems Group, Inc., overseeing software implementations for various platforms and developing business-enhancing applications.

Earlier in their career, Kenneth held the position of Senior Solutions Consultant/Project Manager at Xytech Systems, where they managed multimillion-dollar projects for prominent media and entertainment clients. Kenneth also played a key role in enhancing customer relationships, leading to productive partnerships and product enhancement.

Kenneth's skills extend to working as a Solutions Consultant for West Coast Markets at Bluescape Software, where they helped companies create better by providing visual collaboration software for virtual workspaces. Furthermore, they served as a Business Systems Analyst at Xperi Corporation, leading onboarding and workflow change management efforts and implementing an Invention Management System to improve revenue recognition and forecasting.

Kenneth's experience also includes working as an Operations Manager in Content Services at Cornerstone OnDemand, a global provider of learning and talent management solutions. Here, they consistently exceeded client satisfaction and demonstrated exceptional leadership skills, earning the title of "Employee of the Month" by their peers.

Lastly, Kenneth worked in product and sales at Splurgy, a universal promotions platform, where they helped marketing teams execute giveaways, flash sales, and social coupons across different social media platforms.

Overall, Kenneth Chow, Jr. has extensive experience in project management, client success, software implementation, and business development, making him a valuable asset to any organization.

Kenneth Chow, Jr., PMP, CSM, holds a Bachelor of Arts degree in Sociology with a specialization in Labor and Workplace Studies from UCLA. In addition to their degree, they have obtained various certifications throughout their career. These certifications include the Project Management Professional (PMP) from the Project Management Institute, the Certified ScrumMaster (CSM) from the Scrum Alliance, the Zendesk Support Administrator from Zendesk, and the HIPAA Awareness for Business Associates from HIPAA Training. Kenneth has also completed the "Software Processes and Agile Practices" course on Coursera. Kenneth is also pursuing certifications in Scrum Fundamentals and Six Sigma Yellow Belt Professional.