Mia Papanicolaou

With more than 20 years of experience in digital communications, Mia helps companies go paperless for transactional customer communications and works to improve those touch-points through customized strategy and advisory services.

She is a thought leader and as an expert in her field, shares her expertise through her consulting.

Throughout her career, Mia has been an advocate for improving customer experiences through relevant, valuable, and accessible communications. With a strong problem-solving mind-set, she is a creative tactician, constantly looking for ways to improve critical customer communications.

She is a regular speaker and blogger on digital customer communication, digital maturity, and improving the customer experience.

Mia has been named as an email marketing influencer multiple times. Prior to joining the Chameleon Collective, Mia was with industry analyst firm Aspire CCS where she led the US operations and enterprise consultancy. Before that, she worked at Striata for 15 years in South Africa, and the UK and then settled in the U.S. as the COO of the company, after which she headed up consulting at Doxim.

Mia, along with her partner Liz, hosts a weekly Coffee Chat that focuses on customer communications and the technology, people, and processes that surround these journeys.