Catrina Ngo

Catrina Ngo currently serves as the Lead in Retail IT Project Management at CHANEL since November 2021, following an extensive career at Baked by Melissa from February 2012 to October 2021, where roles included Digital Project Manager, Customer Happiness Associate, and Shift Supervisor. In the role of Digital Project Manager, Catrina successfully managed project lifecycles, enhanced ERP efficiency, and contributed to significant improvements in user engagement through customer-facing website initiatives. Catrina's earlier experience at Boba Latte as a Shift Manager involved overseeing store operations and ensuring customer satisfaction. Catrina holds a degree in Arts and Sciences, with a focus on History, from New York University, earned between 2011 and 2013.