ChangeCX
Kim Mikeska currently serves as a Sr. Project Manager at ChangeCX, a position held since January 2023, where responsibilities include regular interaction with project and business stakeholders to define and execute digital projects. Prior experience includes roles at Merkle as a Senior Manager Project Management from October 2019 to December 2022, and an extensive tenure at TAISTech from March 2016 to October 2019 as Associate Director of Service Delivery and Senior Program Manager, Delivery. Additionally, Kim held various project management titles at Amplifi Commerce from May 2010 to March 2016, served as an IT Program Manager at McAfee between January 2006 and November 2009, worked as a Project Manager at Alliance Data Systems from 2004 to 2006, and began a career as a Project Manager at MCI, where employment lasted from 1983 to 2003.
ChangeCX
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ChangeCX is focusing to connect customer, product, transaction, and service data at every touchpoint in the shopper’s journey are essential to achieving your objectives, and we’re singularly qualified to make that happen.Our PerspectiveThe most successful retailers today—and beyond—will be the ones who prioritize the customer experience.Connecting customer, product, transaction, and service data at every touchpoint in the shopper’s journey are essential to achieving your objectives, and we’re singularly qualified to make that happen.The next generation of retail stores will not differentiate between the ability to find, fulfill and service transactions based on the location of either the customer or the product. Creating these highly connected experiences requires a partner who understands how to bring those experiences and the data that drives them into a single, seamless experience for the B2B or B2C shopper.