Lina M. Landivar

Customer Care Professional at ChannelAssist

Lina M. Landivar has a diverse work experience spanning several industries. Lina M. began their career as a Guest Service Agent at Hilton, where they were responsible for assigning rooms and coordinating check-in procedures. After their time at Hilton, they worked at the Embassy of Chile as a System Administrator and Protocol Assistant, handling various administrative tasks and implementing communication technology solutions.

Following their role at the embassy, Lina worked at the Universidad Particular de Especialidades 'Espíritu Santo' as a Faculty Member, teaching English language skills to students. Lina M. utilized web-based workshops to provide instruction and focused on developing the critical English language skills needed for success in the business world.

Lina then transitioned to the corporate sector, joining Conve & AVS Inc. as a Project Management Assistant. In this role, they supported Project Managers on large-scale projects and also led their own work-streams and projects in the Chlor-Alkali industry, providing engineered systems and equipment.

Lina M. later ventured into real estate and property management, working as a Project Management & Real Estate Consultant for Overseas Contract and Consulting. Lina managed properties in various locations and provided real estate listings and management services.

In 2011, they joined Overseas Consulting as a Marketing Analytics Consultant, specializing in market research across Latin America. Lina M. reported to the company's headquarters in the UK and US, gathering and analyzing data for specific markets.

Lina's next career move took their to Overseas Contract, where they served as a Property Manager for Project Isla Mocoli. Lina M. was responsible for overseeing day-to-day property operations and enhancing property value. Additionally, they trained and led the on-site staff, ensuring smooth operations and high-quality service.

Most recently, Lina worked at IHG Hotels & Resorts as a Hospitality Quality Control Manager. Lina M. received recognition for consistently achieving satisfactory customer service and maintaining high-quality standards. Lina M. promoted a positive atmosphere and excelled in guest service recovery.

Currently, Lina is a Customer Care Professional at ChannelAssist Inc, where they utilize their customer service skills to provide excellent support to clients.

Lina M. Landivar obtained a Bachelor of IT degree from Algonquin College & Carleton University between 1993 and 1995. During the same period, they also pursued a certification in Network Advanced Systems from the NOVELL Certification Center. Prior to that, from 1990 to 1992, Lina attended the Toronto School of Business, where they obtained a degree in Senior Sys Tech & Networks, specializing in Systems Technology - Networking. Lina M. also has an additional certification as a TESOL Certified Teacher from the Canadian University Institute of Language. The specific month and year of obtaining the TESOL certification are not provided.

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Timeline

  • Customer Care Professional

    February, 2022 - present