Dwayne is the SVP of Customer Operations, heading the Customer Concierge, Redemption Specialists, Shipping and Quality Control teams. Dwayne’s focus is to deliver improvements to the bidding, buying and redemption process resulting in a seamless customer experience. Prior to joining Charitybuzz, Dwayne managed the national customer service team for the luxury spa brand Bliss and managed operations as the Customer Service/Quality Control Manager for Pitney Bowes International Mail Services.
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