Lydia Day

Lydia Day is a Customer Operations Manager at CharlieHR. Lydia has previous experience working as a Senior Operations Executive at Housekeep and a Front Of House Manager at HeadmastersUK.

Lydia started their career as an intern at Housekeep, quickly rising up through the ranks to become a Senior Operations Executive. In this role, they were responsible for managing 100+ inbound support tickets per day, being the point of contact for escalated complaints, and leading a team of 10+. Lydia was also solely responsible for kicking off the company's corporate service and acted as account manager for this service.

Lydia then moved on to HeadmastersUK where they worked as Front Of House Manager. In this role, they were responsible for the smooth running of the front of house operation and ensuring that all guests received a high standard of customer service.

Lydia is a highly motivated individual with a proven track record in customer operations and management. Lydia is passionate about constantly improving processes and using metrics to track team performance.

Lydia Day completed A levels at Reigate Sixth Form College and then attended the University of the Arts London.

Lydia Day reports to Florence Woodfin, Head of Sales. They work with Giulia Turbiglio - Content Marketing Manager, Nicholas Menelaou - Senior Growth Marketer. Some direct reports include Madison Metersky - Customer Advocate, Ilhan Abdalle - Customer Advocate.