Chatime is Australia’s newest and most innovative bubble tea outlet. Our delicious selection of iced teas are shaking up the game like never before.

Food & Beverage

Chatime

Chatime's headquarters in Sydney, Australia

Hadi Fakih

Linh Nguyen

Rossana McLean

MOCHAMMAD YUAN TAUFANI BAHARI

Muhammad Muflih Ramadhan

This department specializes in the preparation and service of various beverages, focusing on customer satisfaction and quality.

Beverage Services

The Customer Service and Hospitality team at Chatime is dedicated to creating a memorable and enjoyable experience for every customer. Comprised of baristas, tearistas, and customer service staff, this team ensures that orders are crafted with care and served promptly, while also providing friendly and knowledgeable support to answer inquiries and enhance customer satisfaction. Their goal is to foster a welcoming atmosphere that reflects Chatime's innovative spirit.

Customer Service and Hospitality

The Operational Management team at Chatime ensures seamless store operations and exceptional customer experiences across all locations. They oversee staffing, training, inventory management, and quality control, while also implementing processes to maximize efficiency and maintain brand standards. With a focus on leadership and teamwork, this team drives performance and fosters a vibrant store environment.

Operational Management

The Franchise Operations team at Chatime is responsible for overseeing the successful establishment and management of franchise locations. They support franchisees by providing operational guidance, training programs, and ensuring adherence to brand standards, all while driving growth and maintaining the quality of Chatime's innovative bubble tea offerings.

Franchise Operations

This department manages the daily operations and overall performance of retail locations.

Retail Operations

The Marketing Team at Chatime is responsible for developing and executing innovative strategies to promote the brand and its unique bubble tea offerings. This team focuses on creating engaging social media content, managing online campaigns, and fostering a strong community presence to drive customer engagement and increase brand awareness in the competitive beverage market.

Chatime

Org chart

Teams

Beverage Services

Customer Service and Hospitality

Operational Management

Franchise Operations

Retail Operations

Marketing Team

Offices

Chatime

Org chart

Teams

Beverage Services

Customer Service and Hospitality

Operational Management

Franchise Operations

Retail Operations

Marketing Team

Offices

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