Stephen Taylor

Stephen Taylor has a diverse work experience in the banking industry. Stephen is currently working as a Senior Operations Manager at Wells Fargo since 2022. Prior to this, they held the position of Customer Transformation Director at CheckAlt starting from 2019.

Stephen also has significant experience at Wells Fargo, where they worked from 2008 to 2016 as the East Lockbox Production Operations Support Manager. During their tenure, they led a team of 12 and was responsible for supporting Lockbox sites and business partners in various areas such as projects, performance, data reporting, risk/compliance management, client services, and process improvement. Stephen played a key role in the merger of Wachovia Bank and Wells Fargo, as well as the transition to a single platform for Lockbox.

Before joining Wells Fargo, Stephen worked at Wachovia Bank from 2003 to 2008. In this role, they served as the Treasury Operations Support and Retail Lockbox Transitional Manager. Stephen was responsible for process improvement, managing a team of 8, vendor management, best practices, BCP planning, and audit gap closure. Additionally, they oversaw the day-to-day operations of 12 retail sites and 750 team members outsourced to REMITCO.

Stephen's earlier experience includes working at First Union National Bank from 1996 to 2003. During this time, they held the positions of Southern Regional Lockbox Manager and Retail Lockbox Manager, overseeing operations, performance, and team management for multiple lockbox sites and a large team.

Furthermore, Stephen worked at CashFlex from 1992 to 1996 as a General Manager, where they managed daily retail lockbox, wholesale lockbox, and data entry operations. Stephen successfully built the Tampa site from startup, expanding the team from 27 employees to over 175.

Finally, Stephen started their career at Barnett Bank in 1988, where they worked as an Operations Manager. Stephen consolidated four Florida lockbox sites into one and managed daily retail lockbox operations with a large staff.

Overall, Stephen Taylor has a wealth of experience in operations management, process improvement, team leadership, and lockbox services within the banking industry.

Stephen Taylor completed their Bachelor of Business Administration degree in Business, Management, Marketing, and Related Support Services at the University of North Florida from 1985 to 1987.