Elena Rodríguez Fernández

Elena Rodríguez Fernández has a diverse work experience spanning multiple industries. Elena is currently working as a Manager, Customer Success at Checkout.com since December 2022, where they manage a portfolio of accounts in the Southern Europe region and develops account development plans. Prior to this, Elena held the role of Senior Specialist, Customer Success at Checkout.com from August 2022 to December 2022, where they also managed a portfolio of accounts and created account development plans. Before joining Checkout.com, Elena worked as an Associate, Customer Success at the same company from November 2021 to July 2022, building strong relationships with merchants.

In addition to their work at Checkout.com, Elena also has experience in other roles and companies. Elena worked as a Dog Sitter at Rover.com from October 2021 to January 2023.

From 2018 to 2021, Elena worked at Fly Now Pay Later, starting as a Customer Success Manager Lead. In this role, they implemented team Key Performance Indicators, improved efficiency of existing tools, and collaborated with the Credit Risk department to improve business conversion. Elena then transitioned to the role of Product Operations Manager, where they delivered a business case for the creation of the Product Operations function and owned the end-to-end product lifecycle.

Before joining Fly Now Pay Later, Elena worked at Tourico Holidays as a Reservation Administration Manager, negotiating with hotels and training staff to maximize the usage of supplier's extranet. Elena also worked as a Client Services Agent, managing customer inquiries and processing reservations.

Prior to that, Elena worked as a Sales Supervisor at T.M.Lewin, providing product advice, merchandising store products, and responding to customer feedback. Elena also worked as a Communication & Wine Tourism Manager at Paco & Lola, managing social media and the online store.

Elena's earlier work experience includes roles as a Junior Consultant at INOVA and a Junior Product Manager at Comasis, where they were involved in tasks such as search for financing, development of marketing plans, and organization of tech events.

Overall, Elena Rodríguez Fernández has demonstrated their versatility and ability to succeed in various customer-centric and managerial roles throughout their career.

Elena Rodríguez Fernández's education history begins in 2009 when they enrolled at the Universidad de Santiago de Compostela. Elena completed their four-year degree in Business Administration and Management, with a focus on Business & Marketing, in 2013. Following this, from 2013 to 2015, Elena pursued a Master's Degree in Commercial Management and Marketing at IMF Business School, affiliated with CEU San Pablo University.

In 2011 and 2012, Elena attended the Università di Pisa, where they studied Economics. Although the field of study for this program is not specified, it can be assumed that Elena gained a broader knowledge of economics during this period.

More recently, in 2020, Elena obtained a Product Manager Certificate from Product School, which provided their with knowledge and skills in Product Management.

Additionally, Elena has acquired various certifications throughout their educational journey. In 2014, they earned the "Certificazione di italiano come lingua straniera (CILS) tre-C1" from the Università per stranieri di Siena, indicating their proficiency in Italian as a foreign language. In 2007, they achieved the "Certification in Galician Language - Level 4 (max)" from the Xunta de Galicia, demonstrating their expertise in the Galician language. Finally, in 2023, Elena will receive the "Mental Health First Aider (MHFAider®)" certification from the Mental Health First Aid (MHFA) England organization, indicating their training in mental health support.

In summary, Elena Rodríguez Fernández holds a University Degree in Business Administration and Management, a Master Degree in Commercial Management and Marketing, and a Product Manager Certificate. Elena has also obtained certifications in Italian, Galician, and will soon receive a certification in mental health support.