Leah Vecina

Leah Vecina has a diverse work experience in the customer service and technical support industry. Leah started their career in 2012 as a Technical Support Professional at Stream Global Services, where they worked until 2014. Leah then joined Convergys as a Technical Support Specialist, handling Tier 1 level technical support and later transitioning to Tier 2/Escalation support. Leah joined Concentrix in 2016 and held various roles, including Senior Subject Matter Expert and Operations Team Lead. In these positions, they provided real-time agent intervention, managed a team of Tech Support Professionals, and communicated with clients about program/project updates. Most recently, in 2021, they joined Cheetah as a Customer Service Specialist.

Leah Vecina completed their Bachelor's Degree in Secondary Education and Teaching at Cebu Normal University from 2008 to 2012. In addition to their formal education, they obtained certifications in "Building Rapport with Customers" and "Customer Service: Problem Solving and Troubleshooting" from LinkedIn in January 2021.