Fahad M.

Fahad M. currently serves as a Customer Experience Supervisor at Chiltern Railways since June 2019, specializing in bilingual customer experience within the railway sector. Previously, Fahad M. held various roles at Etihad Airways from May 2013 to January 2018, including Ground Operation Training Facilitator, where responsibilities included designing training programs and conducting ground handling training, as well as Training Supervisor roles focused on business improvements and staff training in theoretical and practical applications. Prior experience includes serving as a Training Instructor and GSE Team Leader at Abu Dhabi Airports from February 2005 to May 2013, and a Computer Operator in the government sector from June 2002 to February 2005. Fahad M. completed education at Harrow College, and the Ministry of Education Abu Dhabi between 1987 and 2001.