Silvia Menon

Silvia Menon is a seasoned professional with extensive experience in customer success and technical support management. Currently serving as Head of Customer Success at Chime Software, Silvia previously held the role of Senior Manager of Customer Success at Autodesk, where responsibilities included driving technology adoption and managing a remote team. Before this, Silvia was the Head of Customer Success at Spacemaker AI, implementing digital processes and an Agile framework. With a background at Autodesk spanning over 16 years in various technical support roles, including leading cross-functional teams and driving knowledge management initiatives, Silvia has demonstrated a commitment to customer advocacy and organizational efficiency. Silvia holds an MBA from The Open University Business School.