Erin Tillery

Erin Tillery is an accomplished quality assurance and customer service professional with extensive experience in program management and leadership roles. Currently serving as the Manager of Quality Assurance Programs at Chime since May 2023, Erin previously held the position of Sr. Manager of Service Excellence at Affirm, where responsibilities included program management and oversight of performance metrics. Erin's background also encompasses senior management roles in quality assurance and customer service across various industry sectors, including experience at LoanCare and Polyconcept North America. With a career trajectory that includes progressive leadership positions at Apple, Innovative Billing Professionals, and Verizon Wireless, Erin Tillery demonstrates a strong track record in optimizing operational efficiency and mentoring teams in high-paced environments.