Victoria B.

Ma. Victoria B. is an experienced professional in customer experience and digital transformation, currently serving as the Customer Experience Platform Head at China Bank PH since April 2021, where responsibilities include leading the enterprise CRM adoption across various business streams. Previously, Ma. Victoria held the position of Senior Digital Transformation Project Manager at JG Summit Holdings Inc., fostering collaboration on growth hacking and product management projects. At PSBank Official, Ma. Victoria managed the operations of both Retail and SME/Corporate online banking channels, and during tenure at Bank of the Philippine Islands, held multiple roles including Channel Officer for Cash Management Online Platform, overseeing incident escalation and acting as a business analyst. Ma. Victoria earned a Bachelor of Science in Psychology from Ateneo de Naga University and completed a management program at Harvard Business School.