Ramon T.

Ramon T. has a comprehensive background in customer service and operational management, currently serving as an Escalation Manager at Choice Home Warranty since February 2022. Previously, Ramon held multiple roles at Direct Energy from May 2015 to October 2023, including Customer Experience Trainer and Customer Service Team Lead. Earlier experience includes a position as Customer Service Manager at Fin Branding Group, LLC from April 2011 to November 2014, and a significant tenure at Aon Hewitt from March 2004 to June 2010, where Ramon advanced from Senior Customer Service Associate to Enrollment Team Manager.