Alaa Abdullah

Alaa Abdullah has extensive experience in customer service management, currently serving as an Escalation Manager at GoldenScent since December 2015, where responsibilities include handling customer interactions through various channels, managing cases, and collaborating with different departments to resolve issues efficiently. Prior to this role, Alaa worked as a Customer Service Associate at MarkaVIP from June 2014 to October 2015, focusing on customer communication and quality service while managing high-risk customers. Alaa holds a Bachelor's degree in German and English from the University of Jordan, earned between 2004 and 2008.