Christopher H.

Christopher H. has a diverse work experience spanning over 20 years. Christopher currently holds the position of Service Manager at Chorus NZ Limited, where they have been since 2015. In this role, they are responsible for crisis management and facilitation, determining the impact of planned and unplanned ICT events on user experience, as well as managing network changes.

Prior to their current role, Christopher worked at iiNet for seven years, from 2008 to 2015. Christopher started as a Customer Service Representative and progressed to Senior Customer Service Representative and eventually became the Customer Service Manager. In this position, they managed a team of 13-15 people, including CSRs and a Senior CSR. Christopher'sresponsibilities included providing effective leadership, coaching and inspiring team members, and managing KPIs.

Before their tenure at iiNet, Christopher worked as a Customer Service Representative at FasNexus/Hopscotch from 2007 to 2008. Prior to that, they were an Assistant Manager at Subway™ New Zealand in 2006 and a Bakery Manager at Foodtown in 2005.

Christopher's career began in 2001 as an Assistant Bakery Manager at Bakers Delight, where they stayed for four years.

Overall, Christopher has built a strong foundation in customer service and management, with a focus on effective leadership, coaching, and team management.

Christopher H. completed the Fundamentals of Managing Absenteeism & Mental Health Management Training course at Direct Health Solutions in 2013. Later in the same year, they also completed the Frontline Leadership Course at Rapid Results, focusing on management.