David N.

David N. has over 20 years of work experience in customer service and telecommunications roles.

David started their career at Compass in 2001 as a Customer Service Representative, providing technical support and training to fixed line phone and internet customers.

In 2007, they joined Vodafone New Zealand as an Online Shop - Assist Team Member, where they managed mobile provisioning, customer service, and account changes. David later transitioned to a Premium Inbound Consultant role, supporting business and corporate customers with billing, troubleshooting, and up-selling.

From 2009 to 2010, David worked at Ofcom as an Ofcom Advisory Team Associate. David took inbound calls, logged complaints, and provided advice to consumers with service provider issues.

In 2010, they moved to Alternative Networks as a Service Delivery Coordinator, responsible for mobile provisioning, billing, number porting, and account deactivation. David also created and updated training documents for various departments.

Since 2013, David has been working at Chorus NZ Limited as a Connect Delivery Provisioning Co-ordinator. In this role, they manage the activation of copper and fibre services for business customers, handling data provisioning, escalations, billing, and staff training. David has successfully completed projects, such as the upgrade of ANZ ATM services with minimal disruption, and improved the disconnection process to reduce re-work.

David N. has a Bachelor of Commerce (B.Com.) in Information Systems from The University of Auckland. It is unknown when they obtained this degree. In 2021, they completed a short course called "21 Days of Bitcoin" at Bitcoin Magazine to further their knowledge in the field of Bitcoin. No further education history is available at this time.