Ronnie Sylva

Ronnie Sylva has a diverse and extensive work experience across multiple industries. Ronnie started their career at WorldxChange Communications as a Customer Service Manager from October 1998 to April 2000. Ronnie then moved to TelstraClear and worked as a Customer Service Manager from August 2000 to May 2003. After that, Ronnie joined Rinnai as a Customer Services Manager from May 2003 to June 2004. At Rinnai, they were responsible for coaching team members, financial budgeting, and managing day-to-day customer service operations. Ronnie then joined Telecom New Zealand and held two roles: Complex Technical Solutions Team Leader from January 2007 to March 2009, providing technical support and maintaining service level agreements, and Sales and Retention Team Manager from July 2004 to December 2006, managing sales performance and supervising staff. Following this, Ronnie joined Spark New Zealand and served in various roles. Ronnie first worked as a Customer Incident Manager from May 2009 to May 2011, leading incident resolution and staff development. Ronnie later became a Business Analyst/Process Analyst from March 2011 to July 2015, focusing on process improvement, solution design, and relationship management. Finally, Ronnie worked as a Senior Business Analyst at Chorus NZ Limited from October 2015 with no specified end date.

Ronnie Sylva attended Auckland University for an unknown period of time. The degree name and field of study they pursued at the university are not mentioned.