Ana Magalia

Ana Magalia has extensive work experience in various roles within the customer experience and client management field. Ana currently holds the position of Head of Customer Experience and Client Management at Hurdle. Prior to this, they served as a Judge for the UK Customer Experience Awards at Awards International. Before that, Ana worked at Travelport as an Operational Program Manager and later as the Customer Experience Manager. Ana also has experience at eNett as a Process Improvement Manager, Regional Support Manager, and Service Delivery and Support Specialist. Additionally, Ana worked at Stefanini EMEA in various roles, including Launch Manager, Service Desk Manager, Team Leader, Resource Technician, and Helpdesk Technician. Ana'swork experience began with a summer placement in hospitality during their student years.

Ana Magalia obtained a Bachelor's Degree in Geography-Tourism from Babes-Bolyai University, which they completed from 2003 to 2007. In addition, they have received several certifications, including Certified Customer Experience Professional and CXPA Professional Member from the Customer Experience Professionals Association (CXPA). Ana also holds certifications in project management, airline finance and accounting management, airline marketing management, Lean Six Sigma Green Belt, ITIL V3 Foundation, airline revenue management, and the IATA Foundation in Travel and Tourism. Ana Magalia has also attended the Harvard Management Mentor Course and the ICAO - Next Generation of Aviation Professionals TRAINAIR Plus Regional Conference.