Lead Customer Success Manager

Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving positive change in the world.

We’re seeking a Lead Customer Success Manager who excels at facilitating client success.

How you’ll make an impact:  

• Relationships: build strong customer relationships based on trust and expertise. 
• Maintain accounts: Utilize your industry knowledge to ensure continued partnerships. 
• New business: Identify upsell/cross-sell opportunities. 
• Innovation: Work closely with cross-functional teams to strategize and uncover future opportunities for product enhancement and customer success. 

What you’ll bring to the table:  

• Ability to manage and prioritize a high volume of opportunities. 
• Customer-centric mindset: You're driven by the satisfaction of our customers, always striving to champion their success as much as they champion ours. 
• Experience analyzing and translating business requirements into technological solutions, ensuring our software meets the evolving needs of our clients. 
• Curiosity to learn about customers, products, and emerging trends. 
• Expert problem-solving skills. 
• Empathy and emotional intelligence. 
• Technical savviness. 
• Data analysis and reporting skills. 
• Sales and negotiation skills. 

Beyond the Paycheck: 

You will be a critical part of our core team and have a huge influence over the direction of the company.  

• Growth: we support and invest in your career development   
• Compensation: $90k - $120k + early-stage equity
• Benefits: full suite - medical, dental, and vision insurance, life insurance, disability insurance, 401k, and generous paid time off