Joseph Estêvão Arruda

Vice President, Customer Experience at CipherTrace

Joseph Estêvão Arruda has a long work experience, beginning in 1995 as an Account Manager for Sun Microsystems. In 1998, they moved to VA Software (aka VA Linux Systems, VA Research) as a Corporate Swiss Army Knife. In 2002, they took on the role of Art Direction/Principle Conceptual Artist at Damage Studios. In 2003, they worked as a Consultant for Matau Legal. In 2004, they were Gallery Director at DeviantArt Inc. In 2005, they joined Irdeto as a Data Control Engineer and eventually worked their way up to Director, Data Control (SaaS Production Operations). In 2011, they became the WW Director Technical Account Management for SugarCRM. In 2017, they became an Artist In Residence at Local Color SJ. In 2022, they will become Vice President, Customer Experience and Senior Director of Customer Engineering at CipherTrace, a Mastercard company.

Joseph Estêvão Arruda's education history includes a Bachelor of Science in International Affairs & Technology Policy (Political Science) from the University of California, Davis from 1997-1999. In 2006, they attended the University of California, Berkeley to study Arabic. In 2007, they obtained a Paralegal Certificate from De Anza College with a field of study in Law. In addition, they attended St. Lawrence Academy, though no degree or field of study is specified. Joseph has also obtained numerous certifications from LinkedIn, such as Creative Problem Solving for Technologists, Cloud Complexity Management for Multicloud Deployments, Customer Service Leadership, Executive Leadership, Metaverse and NFTs for Marketing, Sales: Closing Strategies, Tech on the Go: No-Code for Coders, A Design Thinking Approach to Putting the Customer First, Software Architecture Foundations, Enterprise Architecture in Practice, OSINT Essential Training, 20 Habits of Executive Leadership, Agile Software Development: Kanban for Developers, Dan Ariely on Making Decisions, Maker: The New Art Class, Measuring Business Performance, Picking the Right Metrics, The Creative Spark: Erik Natzke, Generative Artist, Building Java Microservices with gRPC, and Data Strategy.

Links

Previous companies

SugarCRM logo
Irdeto logo

Timeline

  • Vice President, Customer Experience

    March, 2022 - present

  • Senior Director of Customer Engineering

    January, 2022

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