Samantha Cross

Samantha Cross is a seasoned Client Support Analyst at CIPHR since December 2019, specializing in HR and Payroll query resolution while maintaining high-quality incident analysis and client relations. Prior experience includes roles such as Service Support Supervisor at Retail Assist and Service Desk Manager at BTFresca, where responsibilities encompassed client support, technical assistance, and team management. Samantha held various positions at BTFresca, including Product Consultant and Application Support Team Leader, focusing on training and client engagement with the Ecommerce platform. Samantha holds a BSc in Internet Technology from Buckinghamshire New University, earned from 2003 to 2006.