Cirrus Response
Ashley Pieczynski has a diverse work experience starting from 2008. Ashley began their career at the Royal Bank of Scotland, where they worked as a Team Manager in Debt Management Operations, overseeing a team and handling complaint resolution. In 2011, they transitioned to the role of Resource Planning Manager in Telephony Sales, where they were responsible for forecasting staffing requirements and managing IT issues. Ashley joined British Gas in 2013 as a Resource Planning Manager, setting up a resource planning team for field operations. Ashley then moved to Capita in 2016 as a Performance Manager, leading teams responsible for managing the end-to-end customer journey. In 2017, Ashley joined Economy Energy as a Resource Planning, Dialler & MI Manager, and most recently, in 2018, they joined Cirrus Response as a Customer Success Manager.
Ashley Pieczynski attended Warley High School from 2001 to 2006. Following high school, from 2006 to 2008, they attended King Edward VI College, where they pursued A levels in an undisclosed field of study.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.