Cirrus Response
Jayna Parekh has worked as a Service Delivery Manager at Cirrus Response since December 2012. In this role, they have been responsible for consulting, designing, building, and deploying various solutions, such as call center solutions, automated payment IVR, DPA check, 3rd party API integration, CRM integration, and telephone answering service. Jayna has also worked with clients in industries like transport, NHS, public sector, leisure, charities, and retail. Jayna has experience training users at all levels and is PRINCE2 certified.
Prior to their role at Cirrus Response, Jayna Parekh worked as a Senior Client Services Executive at Alternative Networks from May 2008 to December 2012.
From 2000 to 2004, Jayna Parekh attended Leeds Beckett University, where they pursued a degree in Information Systems. Jayna completed their Bachelor of Science in IT during this period.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.