Leah Delaney

Leah Delaney has a diverse work experience spanning over 15 years. Leah started their career at JJB Sports as a Store Supervisor, where they managed teams and handled daily operations. Leah then moved on to become an Assistant Merchandiser, responsible for reviewing order books and coordinating with suppliers. Leah later became a Teamwear/Call Centre Supervisor, ensuring customer service standards were met and daily reports were generated.

In 2012, Leah joined JD Sports Fashion plc as a Customer Service Manager, overseeing a multi-channel contact centre and monitoring SLAs and CCRs. Leah then transitioned to Ryman Limited, working as an E-commerce Executive, managing Amazon and eBay stores and collaborating with various departments for marketing campaigns. At Ryman, Leah became an Ecommerce Projects Co-ordinator, focusing on project scoping, scheduling, and problem-solving.

Leah further expanded their project management skills at Theo Paphitis Retail Group, where they served as a Group IT & Ecommerce Project Manager, overseeing IT and ecommerce projects. Their responsibilities included project planning, coordination, and delivery. Currently, they hold a role as Head of Audit, Risk, and Compliance at Cirrus Response.

Throughout their career, Leah has demonstrated their expertise in project management, customer service, and ecommerce, consistently delivering results and ensuring a high standard of service.

Leah Delaney started their education at Marple Hall High School in 1999 and completed their studies there in 2004. Leah then went on to attend Aquinas College from 2004 to 2006, where they pursued A levels in Leisure and Recreation.