Cirrus Response
Paul Barclay is an accomplished leader with extensive experience in operations and customer service, currently serving as Chief Operating Officer at Cirrus Connects since September 2022, where responsibilities include revenue delivery, project success, and employee engagement. Previously held the position of Operations Director at Premium Credit Ltd, overseeing UK&I Broker and Partner operations and leading digital transformation initiatives. Paul has co-founded Tabeo, managed business operations at Close Brothers Retail Finance, and provided consultancy in customer experience through Astede Consultancy. Additional roles include Group Customer Service & Experience Director at Anglian Home Improvements and various management positions at AkzoNobel Decorative Paints, ICI Paints, Homebase, and J Sainsbury, demonstrating a strong background in operational excellence and customer service strategy development.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.