Daniela Ruiz

Daniela Ruiz has a diverse work experience. Daniela began their career as a Brand Ambassador at Zipcar in 2014, where they proactively educated the public about Zipcar and drove membership growth at local marketing events. Daniela then worked as a Sales Associate and Business Analyst at AutoShare Carsharing Network Inc. in 2015, familiarizing customers with car sharing practices and exceeding weekly targets.

In 2015, Daniela joined Zipcar again, this time as a Marketing Associate. Daniela assisted in building and implementing marketing campaigns, coordinated field campaigns, and participated in networking events to generate business opportunities.

From 2017 to 2018, Daniela worked as a Community Manager at Northspace, where they managed day-to-day operations and acted as a liaison between vendors and the building landlord. Daniela also controlled expenses and ensured the smooth operation of office amenities.

In 2018, Daniela became an Operations Manager at Staffy Inc., where they assisted in the app's daily operations, handled complex issues such as billing and disputes, and built relationships with multiple restaurants in Toronto, Vancouver, and Montreal.

Most recently, Daniela joined Cision in 2020, initially as a Client Success Manager before being promoted to Manager of Client Success in 2022. In these roles, they partnered with clients to optimize the utilization of the Cision Comms Cloud platform, provided comprehensive training, advised clients on communication strategies, and fostered successful contract renewals.

Overall, Daniela Ruiz has a strong background in client success, operations management, marketing, and customer service.

Daniela Ruiz has a Master of Business Administration (MBA) from the EAE Business School. Daniela also completed a course in Digital Marketing at RED Academy. Prior to that, Daniela earned a Bachelor's degree in Communication and Media Studies from York University. In terms of certifications, they obtained the following: Feedback Essentials from Harvard Business Publishing in August 2023, Success Coaching Level 2 from SuccessHACKER in May 2023, Success Coaching Level 1 from SuccessHACKER in December 2022, and Social Media Marketing Foundations from LinkedIn in March 2021.