Janna Ljungkvist

Janna Ljungkvist is an experienced professional in customer support and project management, currently serving as the Head of Customer Support EMEIA at Cision since November 2023. Previously, Janna led the Nordic customer support team at Cision Sverige, overseeing a team of 13 support agents and managing a technical SaaS platform. Janna's experience includes roles such as Project and Benefit Manager at Benify, where responsibilities included implementing pension and insurance benefits, and Teamleader at Nestlé Nespresso SA, focusing on coaching and restructuring customer service teams across Sweden and Finland. Earlier positions involved customer service and managerial roles at Nordic Choice Hotels, Kid Interiør, and IKEA Group. Janna holds a Bachelor's degree in Culture History from the University of Oslo and has studied History at the University of Aberdeen.