Erick Rojo

Erick Rojo is an experienced professional in customer experience and operational excellence, currently serving as the Customer Experience Lead at Citibanamex since April 2023. Previous roles include Product Manager SME at CIAL Dun & Bradstreet, Customer Success Director at Lamudi México, and Director of Quality & Customer Experience at Engen Capital. Erick has a strong background in process re-engineering, Lean Six Sigma methodologies, and project management, having achieved significant operational savings and innovations across various organizations, including HSBC and Grupo Nacional Provincial SAB. Educational qualifications include an MBA in Innovation from EGADE Business School and multiple certifications in Lean and Six Sigma.