Gonzalo Luchetti

Gonzalo Luchetti is currently the CEO of the US Consumer Bank at Citigroup. Gonzalo has over fifteen years of experience in the financial services industry, including strategy, business development, and process improvement.

Gonzalo began their career at IBM in 1996 as a Software Sales Representative. Gonzalo quickly rose through the ranks and was recognized with the Regional Marketing Excellence Award. In 2000, they left IBM to join Bain & Company as a management consultant. At Bain, Gonzalo worked with clients across a variety of industries on growth strategy, operational improvement, and investment appraisal. Gonzalo also gained international experience, living and working in San Francisco, London, Stockholm, and Madrid.

In 2003, Gonzalo joined JPMorgan Chase as VP of Strategy & Business Development for the Chase Retail Bank. In this role, they were responsible for market expansion, sales productivity, and post-merger integration. Gonzalo spent three years at JPMorgan before moving to Citigroup in 2006.

At Citigroup, Gonzalo has held a variety of roles including head of product management for Citi Cards and head of customer experience for Citi's North American Consumer Banking business. In their current role as Consumer Banking Head for U.S., Gonzalo is responsible for all aspects of the consumer banking business including product management, marketing, digital channels, customer service, and operations. Under their leadership, the Consumer Banking business has grown significantly and achieved industry-leading customer satisfaction scores.

Gonzalo Luchetti has an MBA in Strategy Management and Finance from Stanford University Graduate School of Business, a BS in Computer Sciences from Instituto Tecnológico de Buenos Aires, and is certified by the Financial Industry Regulatory Authority (FINRA) in Series 24 Registered Principal, Series 63 Uniform Securities Agent State Law Registration, Series 65 Investment Advisor, and Series 7 Registered Representative.