Michael Orlinski is a seasoned professional with extensive experience in digital transformation and customer experience management in the financial services sector. Currently serving as the Head of the Digital Client Experience Department at Citi, they lead various teams focusing on digital channels, payment strategy, client advocacy, and business compliance. Previously, as a Digital Transformation Manager at Citi, Michael significantly enhanced digital engagement and sales through innovative initiatives, such as implementing the PSD2 directive and launching award-winning digital platforms. With a Bachelor's degree in International Relations and a Master's in International Business, they bring a well-rounded perspective to business, technology, and governance.
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