Tomasz Grzywna

Tomasz Grzywna is an accomplished IT professional with extensive experience in contact center operations and telephony integrations, currently serving as the Global Contact Center Telephony Integrations and Operations Manager at Citi since June 2007. In this role, Tomasz manages IT Contact Center Telephony Teams and oversees various telephony systems including Cisco ICM, Genesys, and Avaya, while also supporting chat platform migrations. Previously, as the Global Contact Center Support Team Leader, Tomasz led global teams, managed vendor relationships, and directed technical support for international contact center systems across multiple regions. Early career experience included roles as a Contact Center Engineer and Voice Systems Engineer, with a focus on system maintenance and project management. Tomasz holds a degree from Warsaw University of Technology, completed in 2008.